Purchasing and Subscriptions

Q. How much does it cost?

iCPG is priced at £1.99 per month or £19.99 per year. These prices are inclusive of VAT.

You can cancel your subscription at any time. If you would like to try it out, you could purchase one month’s subscription at £1.99. If you are not satisfied with iCPG, you can cancel your subscription, and you will not be charged again. Your access to the product will cease when your subscription expires.

Q. How do I purchase iCPG?

To get access to the app, please follow the steps below:

  1. Register: You can register an account with us by registering your email address and a password here
  2. Download: Once you have an account with us, you can download the app. Either search for ‘iCPG’ in the app store or follow the links below.

Android users can download here:

Apple users can download here:

  1. Log in: Once you have the app on your device, log in with your email address and the password you chose.
  2. Subscribe: At that point, you will be prompted to enter your payment information. Once you have made payment within the app, you can begin using it right away.

Q. Can I download iCPG on multiple devices?

Yes, you can download it on multiple Apple and Android devices, according to Apple and Google restrictions.

Q. How do I change my subscription?

Subscriptions are either for one month or one year; they will renew automatically at the end of each period unless cancelled. If you wish to change your subscription period (e.g. from one month to one year) then tap on the ‘View Account’ button on the Dashboard. You can then select the other subscription option.

Q. How do I cancel my subscription?

Your subscription will automatically renew unless you cancel it. Class Publishing cannot cancel your subscription for you, you need to do this through Apple or Google Play.

If you’re on Google Play then you can follow the instructions on this page (scroll down to the ‘Cancel a Subscription’ link): https://support.google.com/googleplay/answer/2476088?hl=en-GB

If you’re on Apple, this support page explains how to switch off auto-renewing subscriptions: https://support.apple.com/en-us/HT202039

Once the auto-renew has been cancelled, you will still be able to access the content until the end of your subscription period.

Q. How can I get help/give feedback?

On the dashboard, you have the ability to ‘Send Feedback’ to us. We’re always happy to help with any queries and to receive your comments on the app.

You can also get in touch with us directly by emailing us at icpg@class.co.uk or calling our office at 01278 427 800.

App Functionality

Q. Is the app available offline?

Yes. You can use the app whether you have a data connection or not. However, you must be online to register your account and to buy a subscription. The app is designed to work offline but expects that the user will be online regularly so that notifications, updates and renewals can function correctly. You will not be able to access updates when you are offline.

Q. Does the app log which Guideline and Drug pages I’ve looked at?

Yes, this information is stored in the app, you can email yourself with this information. To do this go to the ‘View Account’ link on the Dashboard and scroll down to the ‘Email log’ button. You can read our Privacy Policy here: http://www.classprofessional.co.uk/terms

Guidelines

Q. How can I bookmark a guideline or drug?

When viewing a Drug or Guideline there is a star icon in the top right, tap this and the icon changes to show it’s been selected. You can then view your bookmarks on the Dashboard by selected ‘Bookmarks’ from the drop-down menu.

Drugs

Q. How do I see drug dosages for a specific age?

On the Dashboard tab find the ‘Patient Age’ area and select the required age from the drop-down menu. When you look at drug dosage tables only the selected age will be displayed. This age selector can also be found on each drug page.

Q. Once I’ve selected an age does it stay selected across the app?

Yes, this is persistent until changed.

Contact info
Class Professional Publishing
The Exchange, Express Park, Bristol Road, Bridgwater, TA6 4RR
Company registered in England and Wales number 2993127
VAT number GB5035220887
icpg@class.co.uk